The practice provides online access for patients to book appointments, review and request medication repeats and view medical records.
Application Process
Patients need to make an application in writing, by completing the practice’s application form and supplying ID verification. Patients are also advised to read the patient online services information sheet, on the reverse of this guide, before completing their application.
D Verification
ID verification is required to ensure that access is granted to persons that have a legitimate reason to access the medical record and supports the practice in adhering to information governance guidelines.
To qualify for this service patients must supply two forms of documentation, to prove identity and address. Preferably one should be photographic such as a passport or photo driving licence. Bank statements and utility bills should be issued within the last three months. A photo driving licence counts as one form of ID. 16-18 year olds can supply an official UK photo ID card as one form of identification. Please ask at reception for a list of acceptable ID. Other forms of ID will be considered at the discretion of the Practice Manager or Patient Services Manager.
Parents or Guardians applying for access for children under 11 years of age will also need to provide evidence of their relationship to the child (a birth certificate or other evidence of parental or legal responsibility for the child)
Housebound patients
We will send an application pack to housebound patients on request. Housebound patients need to return a completed application form and arrange for a trusted person or carer to bring their ID to the practice. We can also send a text link that housebound patients can use to upload their application form and ID. Please submit an admin triage request via the website for the Patient Services Manager for further advice on arranging online access if you are housebound.
Timescales
Online Access for Appointment, Medication, Summary Care and Detailed Coded Records to include test Results:
Upon receiving an application it normally takes the practice around 5 to 10 working days to organise an online services account with this access.
Online Access for GP Medical Records:
We aim to take up to 28 working days from receiving your request before we provide full access to medical records. This is a guide only and in some circumstances, it may take longer. We will try and keep you updated if this request will take longer than 28 days. This may be because you have a large record that may take us more time to check, we may have received a lot of requests or in the case of newly registered patients, the practice will need to wait until all your GP records have been transferred from your previous GP practice.
There are different forms of full record access to select:
Prospective Access – this is access to your full record from the day you submit your application. This access then becomes ongoing.
We would suggest that you choose detailed coded access and prospective access to begin with unless you specifically need to see your complete medical record.
If you need access to your full GP medical record then there are two options available.
1) Access to all your full electronic GP record. These records exist from around 2000 onwards and should provide you with full information on current active conditions, consultations, medical letters and results. You will be able to see new information as it arrives on your record.
or
2) Access to your full electronic and paper GP record. For this request we may need to digitise and summarise your paper records. Depending on the size and complexity of your record this can take at least a month as long as we have not received a large volume of requests.
To arrange either of this two options for full access you need to contact the Patient Services Manager, Jutta Rawsthorne in the first instance. Please submit an admin request via the online triage system.
Considerations/Approval for Access
The practice reserves the right to deny access or review and remove access at any point in the future if it is thought that it is in the best interests of the patient or if the services are being misused. Access granted to parents or guardians for online services for children will automatically be disabled when the child reaches the age of 11. Children from the age of 16 can apply for online access.
The practice will not share information held within a clinical record that is deemed as 3rd party information without explicit consent from the 3rd party. If you have any further questions then please contact the Practice Manager.