Changing how we are working to protect patients during Covid-19

The current Covid-19 situation means as a surgery we have had to rapidly adapt how we work in order support our local hospitals, to keep our patients and staff safe and to slow the spread of the disease. Flitwick, Oliver Street and Cranfield surgeries are working closely together to achieve this.

 

What does this mean for doctors’ appointments?
If you have an urgent medical need call your surgery to make a telephone appointment – do not attend in person. You will be called back by a clinician who will either complete the consultation over the telephone or, if essential to see you face-to-face, book you into a clinic – this may not be at your usual surgery.

 

What about practice nurse and phlebotomy appointments?
Practice nurses are now only seeing patients for things that cannot be delayed such as urgent bloods, childhood immunisations and dressings. Patients still book these appointments by calling their own surgery. These appointments will take place at Oliver Street, Ampthill.

What happens when I get to my appointment?

Wait in your car until your appointment time. We cannot have people waiting inside the surgery. All patients will be subject to a temperature check before entering the building. If a patient needs to be accompanied to their appointment, only one member of their family will be allowed, who will also be subject to a temperature check.  No patient should attend the surgery without an appointment. If patients do not have their own transport a number of voluntary groups have been set up to assist with this – please ask for details when booking your appointment.

 

All appointments should be made by telephone.

 

Do not come to the surgery unless you have been told to do so.

Stay at home, protect our NHS and save lives