The practice provides online access for patients to book appointments, review and request medication repeats and view medical records via SystmOnline Services.
To access this service you will need to complete the practice’s online services application form and provide two forms of ID to our reception staff.
If you already have an online account but are asking to extend your access to see your full medical record then the practice may ask to see ID even if you already have an online account set up.
You cannot register completely for this service online because your identity needs to be verified. An explanatory leaflet and application form are available from reception or can be printed from the link below.
Housebound Patients please submit an Accurx request or call to talk to our Patient Services Manager for further advice on arranging online access.
Parents or Guardians applying for access for children under 11 years of age will also need to provide evidence of their relationship to the child (a birth certificate or other evidence of parental or legal responsibility for the child)
Full clinical records access
There are different types of patient medical record access
Prospective Access – this is access to information on your full record from the date we verify your ID. This access then becomes ongoing and you will see new information as it arrives on your record. You will not see data entered prior to the ID verification date.
We would suggest that you have prospective access to begin with unless you specifically need to see your complete medical record.
If you need access to your full GP medical record then there are two options available.
1) Access to all your full electronic GP record. Electronic patient records exist from around the year 2000 onwards and should provide you with full information on current active conditions, consultations, medical letters and results. You will be able to see new information as it arrives on your record.
2) Access to your full electronic and paper GP record. For this request we may need to digitise and summarise your paper records. Depending on the size and complexity of your record this can take at least a month. It may take longer if we have received a large volume of patient requests.
To arrange either of this two options for full access you need to contact the Patient Services Manager, Jutta Rawsthorne in the first instance. Please submit an admin request via the Accurx online system.
Approval for Access to records
We aim to take up to 28 working days from receiving your request before we provide full access to medical records. This is a guide only and in some circumstances, it may take longer. We will try and keep you updated if this request will take longer than 28 days. This may be because you have a large record that may take us more time to check, we may have received a lot of requests or in the case of newly registered patients, the practice will need to wait until all your GP records have been transferred from your previous GP practice.
The practice reserves the right to deny access or review and remove access at any point in the future if it is thought that it is in the best interests of the patient or if the services are being misused. Access granted to parents or guardians for online services for children will automatically be disabled when the child reaches the age of 11. Children from the age of 16 can apply for online access.